Shipping & Returns

DISPATCH & LEAD TIME

ETA dates listed on our website are estimated only and can vary due to the nature and production time of our goods. If any of the items on your order are not currently available your order may be split. If an item is missing it is likely your package has been separated into two shipments. If this is the case, you will receive two tracking numbers from us. Once your order has been dispatched you will receive an email with your tracking number. 

In Stock items:

  • This means your item is currently in stock at either the Three balls Red or our supplier's warehouse and will be dispatched 7 business days of the date your order is placed.
  • Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected.

Pre-order, Made-to-Order & Custom Made items:

  • For Pre-order, Made-to-Order & Custom Made items, we are only able to notify the expected dispatch date
  • The date the goods arrive, and are ready for dispatch, is subject to change due to its reliance on many factors, sometimes resulting in unexpected delays
  • As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at hello@threeballsred.com.au

 

DELIVERY

Please note due to COVID-19, our couriers are experiencing delays due to high demand and limited flights.
They have advised that it will now take up to 7-15 business days to receive your parcel. All items will be shipped via courier. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. 

 

RETURNS & EXCHANGE POLICY  -  APPLICABLE TO LIGHTING & LIFESTYLE ITEMS ONLY

We want you to love your purchase, so if you're not completely happy, you may return your product within 30 days of purchase for a store credit provided it is in unused condition with all the original packaging. All handling fees & freight charges will be applicable for all returns as listed in our Terms & Conditions prior to store credit being provided.  We will not accept any returns for custom orders or returns without it's original packaging. If in the event a product is faulty, please contact us at hello@threeballsred.com.au with your invoice number, name, contact details and photos within 24 hours of receiving your order and we will organise an appropriate course of action. 

If a product is delivered damaged, please contact us at hello@threeballsred.com.au with your invoice number, name, contact details and photos on the day of receiving your goods to qualify for a replacement as these are the terms with our courier services.

Sales items purchased during a promotion or our sample sales are a final sale. No exchanges or returns of sale items are accepted at any time.
International returns: We will not accept any international returns. 
Refunds: Refunds are not available for change of mind or sale items, we are happy to offer you a store credit. 

 

PRODUCT VARIATIONS

Many of our products are handmade, natural and organic and may feature slight defects due to this nature. All pieces are carefully hand picked and checked before dispatch.

Please note our natural  ceramics are not water tight. We love dry flowers in ours but for fresh flowers please place a water tight container inside the vessel.


Teak & Cane are also a natural materials which may also have colour variations. We suggest keeping these material out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax will help maintain the materials over time.

 

ORDER PROCESS

Please consider your order carefully as once an order is submitted, we are unable to change or cancel it as our goods are custom ordered through our supply network. We allocate stock to orders based on date paid, not the date the order was placed. Unfortunately we are unable to hold stock for unpaid orders. Should your delivery address change prior to dispatch, it is your responsibility to let us know by emailing hello@threeballsred.com.au
 

PRICING & PROMOTIONAL PERIODS

  • All prices listed on our website are subject to change
  • We cannot amend the prices of products that have already been dispatched from our warehouse

 

OUR INTELLECTUAL PROPERTY

Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.
 

CURRENCY

All amounts listed on the website are in Australian Dollars (AUD)
 

 

Three Balls Red
ABN 21603320627
2/85 Ashmore Rd,
Bundall QLD 4217
Ph. (07) 5527 5247
Email: hello@threeballsred.com.au